Account access
If the account “Login” is a blue hyper link the account is available for access by the enterprise admin as well as the KeySurvey / FORM support staff. This will allow the copying/cloning of forms and surveys across accounts in different departments.
Below is an example of two accounts. JS@msn.com is locked for support access by the user whereas JorgF and therest of the accounts are unlocked and can be accessed by support or the Enterprise Admin for assistance.
![](../../__attachments/106332179/image-20231221-135451.png?inst-v=ef960c36-060c-4304-b8e0-0c2bc3f63a96)