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How to Prepare for the Upcoming Migration

No action will be required from the majority of FORM customers for the upcoming cloud migration.

The FORM Opx and Key Survey applications will still be available under the same domain names (FORM.com , KeySurvey ) and the links to any forms, surveys, reports, dashboards, or portals will not change. 

In certain situations, however, some customers may need to take action.

  • If you’re integrating some of your systems with FORM, please check with your IT team if any of the FORM IP addresses are being whitelisted on your end for the integration to work. (Examples of integrations may include importing files via SFTP, SOAP/REST API connections, etc).
    Whitelisting IP addresses

  • If you own the domain name that points to the FORM OpX or Key Survey application (i.e. forms.customer.com), please check that the DNS record uses CNAME instead of pointing to an IP address for this domain name. FORM Account Managers will reach out to customers to remind them to check the domain name configuration.

  • Be prepared to inform your end users, customers, and employees about the upcoming scheduled maintenance in January 2024. More information on the exact date and time will come via email to our customers in December.

  • Be prepared to run a quick test of the features that are most critical to you after the migration to verify that any integrations work.

Should you run into any issues, please reach out to our support team at support@form.com or live chat. Our engineering team will be on high alert for a few weeks after the migration, and we will respond to any issues as quickly as possible.

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