Clearing Your Web Browser's Cookies and Cache

On this page, you can find step-by-step instructions on how to clear your cookies and cache in browsers recommended for use with our application.

Clearing your cookies will result in the loss of any saved logins your browser has stored by activating a web site's own "Remember login and password" option.

If instead you use your browser's built-in feature for saving passwords, they will not be lost by clearing cookies and cache.

To make sure you are not clearing passwords saved with your browser's built-in feature for that, consult your browser's documentation.

Google Chrome (latest version)

1. Click the menu (Customize and control Google Chrome) button on the right edge of the toolbar, expand the More tools submenu, and choose Clear browsing data.
   Or use the keyboard shortcut: Ctrl+Shift+Delete.

2. In the Clear browsing data dialog, set the Time range drop down to All time, and make sure Cookies and other site data and Cached images and files are checked. Click the Clear data button.

3. Exit (close all browser windows) and restart Google Chrome for the changes to take effect. 

Microsoft Edge (Chromium-based, latest version)

Click the Settings and more button at the right edge of the toolbar, select History, click More options at the top of the History menu, and then choose Clear browsing data.

Alternatively, after clicking Settings and more, choose Settings, then Privacy, search, and services in the left panel of the menu, and then click the Choose what to clear button in the right panel.

Or use the keyboard shortcut: Ctrl+Shift+Delete.

In the Clear browsing data dialog, set the Time range drop down to All time. Then make sure Cookies and other site data and Cached images and files are checked. Click the Clear now button.

Exit (close all browser windows) and then restart Microsoft Edge for the changes to take effect.

 Mozilla Firefox (latest version):

1. Click the Open Application Menu button at the right edge of the toolbar, choose History, and then choose Clear Recent History.
   Or use the keyboard shortcut: Ctrl+Shift+Delete.

2. In the Clear All History dialog, set the Time range to clear drop down, select Everything, and make sure that at least Cookies and Cache are both checked. Click the OK button.

3. Exit (close all browser windows) and then restart Mozilla Firefox for the changes to take effect.

Microsoft Edge Legacy

1. Open Microsoft Edge and select the Settings and more > History > Clear history.
   (Alternatively select Settings and more > Settings > Privacy & security in the left panel of the menu),

2. Select Choose what to clear.
   (Alternatively, use the keyboard shortcut Ctrl+Shift+Delete).

3. In the Clear browsing data panel, select Cookies and saved website data and Cached data and files.

4. Click the Clear button.

Close all of the browser windows and restart Microsoft Edge for changes to take effect. 

 Safari on OS X (latest version)

1. If necessary, enable the Develop menu: Open the Safari menu, choose Preferences, switch to the Advanced tab, and activate Show Develop menu in menu bar. Then close Preferences.

2. From the Develop menu, choose Empty Caches.
   Or use the keyboard shortcut Option + Command + E.

3. Exit (close all browser windows) and then restart Safari for the changes to take effect.

Our Supported Browsers page includes information about older and alternative browsers that are supported for respondents' use.