Configuring SSO for the User Account

For the FORM application to recognize the user that logs in using the SSO, the user’s login name must be identical to the value of “User-Principal-Name” property in the Active Directory, which in most cases follows the format “username@domain”.

Please note that when SAML is used, the user must exist in the application database.

So before the user can authenticate, a user record must be created in the application with the User Login matching the User ID returned by the Identity Provider. Depending on the type of the user, one of the following methods may be used to add users to the application:

Adding user account via Enterprise Admin pages
Adding a sub-account user to a Multi-Access account
Adding a sub-account user to Multi-User account
Adding a Portal User to access portals and mobile apps

When configuring the Contact Manager and the Portal in the FORM application, ensure that the column with the “User-Principal-Name” is present in the Contact Manager and that this column is used as a “Login” field in the Portal.