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Troubleshooting Android Synchronization Errors

Some of the resources such as forms, contact manager or task definitions (including tasks attached), may fail to download or update during the synchronization. Sometimes the synchronization may end up with errors. That means that some form resources or some parts of a data model failed to download or some forms and/or tasks may be outdated.

In this case, you will receive a notification:

Click on the Read More button to see a type of error: 

Read the Android Synchronization Errors to see the list of errors and their description. 

How to Troubleshoot the Synchronization Failure

In case you have received a notification about failure or errors during the sync, we suggest the following:

1. Make sure you are using the latest version of the app.

 This can be confirmed through the Google Play app on your device. If the application is not updated, there will be an Update button.  

2. Make sure you have a stable Internet connection.

  Signal threats or weak Wi-Fi signals can hinder sync/connectivity. You can test by trying to load another program/app to see if it loads quickly or lags.

3. Try to resynchronize to continue working.

The second try may be successful.

4. Do not close the app while syncing.

If the sync is not successful, try syncing without leaving (i.e. - do not change screens, leave the app open to run and perform the sync).

5. Complete the Full Sync in the application Settings.

Go to the app settings, click on the ‘Reload all’ button to run the full synchronization while connected to a stable Internet source without minimizing the application.

In case the issue is with the synchronization and the above does not help, try to upload responses one by one by clicking the Upload button directly on the response.

6. Try to clear the app cache.

After closing the app, its cache may be cleared instead of deleting the app.

Read the article to know how to do it.

7. As the last resort, and only when all data has been successfully uploaded, you can try deleting and reinstalling the app.

 If clearing the app cache and enabling the Force Full Sync option does not help, try deleting and then reinstalling the app.

This must not be done while there is any data that has not yet been uploaded, as it will be lost.

We strongly advise you to perform the synchronization before editing or submitting any information.
 Some of the resources of your forms or tasks could get updated through other instances (for example, the form you need to fill out may be changed from 10 questions to 12 questions and you will be sending an incorrect version).

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